Shipping policy

Shipping & Delivery Policy

1. Order Processing Time

Thank you for choosing our products.

All orders are carefully inspected, packaged, and prepared before shipment. Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotions, or holidays, processing times may be slightly extended.

  • Custom-made or made-to-order products may require additional production time, which will be clearly indicated on the product page.

2. Shipping Time & Delivery Estimates

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.

Estimated delivery times:

Region Estimated Delivery Time
United States 7–15 business days
Canada 10–20 business days
United Kingdom 7–15 business days
European Union 7–20 business days
Australia & New Zealand 10–25 business days
Other International Locations 15–30 business days

Please note that delivery times are estimates and may vary due to:

  • Customs clearance procedures

  • Local postal delays

  • Weather conditions

  • Carrier disruptions

  • Incorrect shipping information provided by customers

3. Shipping Costs

Shipping fees are calculated based on:

  • Destination country/region

  • Product size and weight

  • Shipping method selected at checkout

The final shipping cost will be displayed during checkout before payment confirmation.

We may offer free shipping promotions from time to time. Any applicable free shipping offers will be clearly displayed on our website.

4. Tracking Your Order

After your order has been shipped, a tracking number will be sent to your email address.

You can use this tracking number to monitor your package status.

Please allow 24–72 hours for tracking information to become available after shipment.

If you do not receive your tracking email, please contact our customer support team.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees depending on your country or region.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

We recommend checking your country's import regulations before placing an order.

6. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check:

  • Recipient name

  • Shipping address

  • Postal code

  • Contact information

If an order cannot be delivered due to incorrect information provided by the customer, additional shipping costs may apply for reshipment.

7. Delayed or Lost Packages

While we work with reliable shipping partners, delays may occasionally occur beyond our control.

If your order has not arrived within the estimated delivery window, please contact us and we will assist you in investigating the shipment status.

For packages confirmed as lost by the carrier, we will work with you to find the best possible solution.

8. Damaged Items

We carefully inspect and package every order before shipment.

If your product arrives damaged:

  1. Please contact us within 7 days of delivery.

  2. Provide your order number and clear photos/videos showing the damage.

  3. Our team will review the case and provide an appropriate solution.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team:

Email: nerumiashin@gmail.com

We are committed to providing a smooth and reliable delivery experience from our studio to your home.

Thank you for choosing us.