FQA
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to nerumiashin@gmail.com.
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shipping & Delivery
Where do you ship?
NERUMIA offers international shipping to selected countries and regions worldwide. Shipping availability and delivery options will be displayed at checkout based on your delivery address.
How long will my order take to arrive?
As we ship internationally, delivery times may vary depending on your location, destination country, customs procedures, and local carrier services.
Orders are usually processed within 1–5 business days after payment confirmation. Once your order has been shipped, the estimated delivery time will depend on the shipping method selected and your destination.
Please note that international deliveries may experience delays due to customs inspections, public holidays, weather conditions, or circumstances beyond our control.
How can I check my estimated delivery time?
Estimated delivery times are calculated based on your shipping address and will be displayed during checkout.
Because each country and region has different logistics networks, delivery times may vary even within the same country.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for tracking updates to appear after the package has been collected by the carrier.
Do I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other fees depending on your country’s regulations.
Any applicable customs fees, taxes, or charges are the responsibility of the customer unless otherwise stated.
NERUMIA has no control over customs processes or additional charges imposed by local authorities.
Can I change my shipping address after placing an order?
If you need to update your delivery information, please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, we may not be able to make changes to the delivery address.
What happens if my order arrives damaged?
If you need to update your delivery information, please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, we may not be able to make changes to the delivery address.
Returns & Exchanges
What is your return policy?
We want every NERUMIA piece to become a meaningful part of your home. If you are not completely satisfied with your purchase, please contact our customer service team within the applicable return period.
Returned items must be unused, in their original condition, and include original packaging.
Who covers return shipping costs?
Return shipping costs depend on the reason for the return and your location. Customers may be responsible for return shipping fees unless the item arrives damaged or incorrect.
How long does a refund take?
Once your returned item has been received and inspected, refunds will be processed to the original payment method.
Processing times may vary depending on your payment provider.
Website & Cookies
What are cookies?
Cookies are small data files stored on your device when you visit our website. They help us provide a better browsing experience, remember your preferences, improve website performance, and understand how visitors interact with our website.
Why does NERUMIA use cookies?
We use cookies to:
- Improve website functionality and user experience
- Remember shopping preferences and settings
- Analyze website traffic and performance
- Provide relevant content and improve our services
- Support secure checkout and payment processes
Can I manage or disable cookies?
Yes. You can manage or disable cookies through your browser settings at any time.
Please note that disabling certain cookies may affect some website features, including shopping cart functions and personalized experiences.
Do cookies collect personal information?
Some cookies may collect information related to your browsing activity. We handle all collected information responsibly and in accordance with applicable privacy regulations.
For more information, please review our Privacy Policy.
Contact
If you have any questions regarding your order, shipping, returns, or website experience, please contact us:
Email: nerumiashin@gmail.com
We will be happy to assist you.